1. General

• “We”, “Our”, “Us” and “Company” refers to Smooth Cabs Limited (Company number 13599734) and its staff.
• “Driver Associates”, or “Drivers” refers to the self-employed licensed private-hire vehicle driver or self-employed licensed Hackney Carriage driver.
• “You”, “Your”, “Client”, and “Customer” refers to the person, body, or business, making a booking or using our services.
• “Service(s)” refers to the booking of any and all carriage and/or courier services with Driver Associates.
• “Charges” means the total charges the Customer agrees to pay whether at the me of each relevant journey or the agreed rate with us, plus all other agreed charges including administra on charges.
• “CAF” refers to a Credit Account Facility.
• “CAH” refers to a Credit Account Holder.
• The “Site” refers to our website.
• “Relevant Licencing Authority” refers to the Licencing Authority or Licencing District who is responsible to licence the operator, the Driver Associate, and the vehicle.

Important

Please only use our Service(s) if You agree to these TERMS AND CONDITIONS. If You use our Service(s) for booking a taxi for Your journey and/or applying for a CAF, then it is deemed that You have read and accepted these TERMS AND CONDITIONS. Smooth Cabs Limited reserves the right to alter these terms and conditions in any respect at its complete discretion. If We make any changes to our Terms and Conditions, then We will let You know by posting the updated Terms and Condition to our website.

2. Contract

It is deemed that You have read and accepted these TERMS AND CONDITIONS before making a booking or applying for a CAF.

Pursuant to the relevant UK legislaKon and regulaKons, We provide You with booking services, which include:

• processing bookings requested by You for transportation services while reserving the right to decline any request or cancel a booking at Our discretion;
• keeping records of bookings;
• remotely monitoring journeys; and
• “receiving and dealing with feedback, questions, complaints and helping with lost property enquiries relating to bookings.

Once You have made a booking, a Driver Associate will be assigned to the booking and is responsible for providing You with transport services.

3. Caf And The Rights And Powers Of The Company

• Smooth Cabs Limited reserves the right with absolute discretion, to reject a CAF application and to decline without giving reasons. We may make enquiries with credit reference agencies about Your credit application which may place a record of search on Your personal credit history.
• We require a minimum deposit of £100 (one hundred pounds) to activate the CAF. In some cases, We may request a higher deposit. It is this Company’s policy not to give reasons for these decisions. Any deposit not used for outstanding invoices will be refunded to the CAH if the CAF is closed.
• You will receive an account number to be used for all bookings.
• Invoices will be delivered monthly.
• The CAH agrees to pay any balance on the CAF in full within 30 days of the date of invoices.
• Smooth Cabs Limited shall be entitled to charge interest and late payment fees to the CAH (individuals and businesses) for any unpaid balances of the CAF if not paid in 30 days. In the case of businesses this will be in accordance with the “Late Payment of Commercial Debts (Interest) Act 1998” as amended. In the case of individuals, We reserve the right to charge interest at the rate of 8% above the Bank of England base rate and late payment charges as follows:
  • for a debt less than £1,000, the sum of £40;
  • for a debt of £1,000 or more, but less than £10,000, the sum of £70;
  • for a debt of £10,000 or more, the sum of £100.
• We do not accept any liability in any circumstances if the CAF is used unlawfully by anyone to book journeys except where We have been negligent. It is for You to keep Your account secure, and You agree to make any such payment to Us in full. If You believe Your account is compromised, You must contact Us immediately.
• As CAH, You must notify Us without delay, should there be any change in the details We hold about You or Your business.
• Smooth Cabs Limited reserves the right to terminate or suspend any CAF without reason. We may suspend Your account without notice. We will, however, issue a letter in writing to You, giving seven days notice prior to the termination of CAF.
• Upon termination of Your CAF, We agree to pay any remaining balances to You within 30 days.