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Smooth Cabs is a trusted taxi and private hire company based in Dorset, serving Bournemouth, Poole and Christchurch with professional, reliable and friendly transport solutions.

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Faq's

Faq's

General frequently asked questions

Welcome to the Smooth Cabs Frequently Asked Questions page. Here you will find clear, helpful answers to the most common queries about our taxi services across Bournemouth, Poole, Christchurch and Dorset. Whether you are booking a local journey, arranging an airport transfer, planning long-distance travel or simply looking for general information, this page is designed to make your experience as smooth and stress-free as possible. Our goal is to provide transparent, reliable and customer-focused information to help you travel with confidence, day or night.



You can book through our website, mobile app or by calling 01202 707070. We offer instant bookings, advance reservations and 24/7 customer support for all journey types.

Yes. Smooth Cabs operates 24 hours a day, 7 days a week, including bank holidays. You can request a taxi at any time, day or night.

We recommend booking airport transfers as early as possible, especially during busy seasons. However, same-day and last-minute bookings are often available depending on driver availability.

Yes. We monitor all incoming flights in real time. If your flight is delayed or arrives early, we adjust your pickup time automatically at no extra cost.

Absolutely. All Smooth Cabs drivers are fully licensed, DBS checked and trained to provide professional, safe and friendly service to all passengers.

We accept cash, debit/credit cards, contactless payments, Apple Pay, Google Pay and corporate invoicing for business account holders.

Yes. We offer accessible, wheelchair-friendly vehicles equipped with ramps, restraints and trained drivers to ensure safe and comfortable travel for mobility passengers.

Yes, child seats can be provided upon request. Please let us know your child’s age and seating requirements when booking.

No. Standard airport and long-distance journeys include luggage at no extra cost. Oversized or excessive luggage may require a larger vehicle, which we can arrange.

You can cancel anytime by phone or online. Cancellations made within a reasonable time frame are free. Late cancellations may incur a fee depending on driver dispatch stage.